Support

Something not working, an idea, or a question about your data? Signed in, send it from the app (Settings → Help us improve) or from the account menu on the website. You can also write to support@cubedojo.app: tell us your device and the app version (Settings → About) and we will answer as soon as we can.

Signing in

You can sign in with Apple, with Google, or with your email and a password. On the phone you sign in the first time you open the app; on the website it is optional, and what you did in that browser joins your account when you sign in.

• Use the same account everywhere. Sign in the same way on each device. Apple, Google and your email and password lead to the same account when they share the same email address.
• With your email. Choose to continue with your email and type your address. If it already has an account, you are asked for its password; if not, you choose one (at least 10 characters, and not one found in known data breaches) and we email you a 6-digit code to confirm the address. The account is created when you enter it.
• Forgot your password? Tap “Forgot your password?” on the password step: we email you a code and you choose a new password. That signs you out on your other devices; your solves and progress stay as they are. If your address has an account made with Apple or Google, the email step offers to add a password the same way, and Apple or Google keep working.
• Change your password. Settings → Account → Change password, with your current password. Your other devices are signed out; this one stays signed in.
• The code does not arrive. It usually takes a few seconds. Check your spam or promotions folder and that the address is spelled right: the email comes from cuenta@cubedojo.app and its subject starts with the code. You can ask for a new code after a minute, up to 5 times an hour, and each new code replaces the one before. A code expires after 15 minutes or 5 wrong tries. If it still does not arrive, write to us.
• Hide My Email. If you hid your email from Apple, your account shows Apple’s relay address. That is normal; it still reaches you.
• It does not open or fails. Check that you are online and that the date and time of the device are right, then try again. On Android, keep Google Play services up to date. If it keeps failing, write to us with the message you see.

Syncing your devices

Everything is saved on the device first, so the app works offline. When there is a connection it syncs with your account: when you open the app, when the network comes back and a few seconds after you change something. Settings → Account shows when it last synced. If two devices change the same thing, the most recent change wins. A time you do on the phone appears on cubedojo.app once you sign in there with the same account, and the other way round.

Signing out

Settings → Account → Sign out. The app sends what is left to sync, then removes your account’s data from that device. Nothing is lost: it is all in your account when you sign in again.

Delete your account

Settings → Account → Delete account, in the app or on the website. If your account has a password, you first confirm it is you, with the password or with a code we email you. It deletes your account and everything in it from our server and from all your devices, for good. More details, and what happens with purchases and achievements, on Delete your account.

Suggestions and problem reports

The chat in Settings → Help us improve helps you explain an idea or a problem and tells you when CubeDojo already does it. You can have up to 3 items open at a time and send up to 8 messages in each conversation. The replies are written by an AI assistant, so they can be wrong; we read what you send. You can follow what happens with each item in the same place.

Achievements in Game Center and Google Play Games

When you unlock an achievement, CubeDojo also unlocks it in Game Center (iPhone and iPad) or Google Play Games (Android), if you are signed in there. Achievements you earned on another device or on the website arrive the next time the app syncs. Progress → View in Game Center or View in Google Play Games opens them.

Restore “No ads”

Open Settings → No ads → Restore purchases, signed in to the same Apple ID or Google account you bought it with. The purchase belongs to that store account, not to your CubeDojo account.

Change your ad choices

Settings → Ad privacy lets you review or change the consent you gave for ads at any time.